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Don't Leave Your New Members Hanging
Could a single interaction change the way your new members feel about your organization?
Too Exhausted to Provide a Fantastic Experience?
Try a rotation schedule to maintain energy and guard against other-person-fatigue!
Why Do We Have to Earn Permission?
The permission-based mindset is another strategy to help you engage your members with micro-experiences.
How to Engage Different Personalities
When in doubt, design engagement for introverts. Here are three ideas.
How to Out Competition the Competition
How do you engage members when they could also join a large, well-funded association with all the bells and whistles? No worries, you can!
Early Engagement is Fleeting.
New members and first-time attendees need different strategies before they will engage.
Our Approach to Membership Needs Something Radically Different
Most organizations, and when I say “organizations,” I mean ALL organizations, for-profit, non-profit, and governments, are not focusing on a critical element that leads to engagement.
How Do You Engage Introverts?
Are you having a hard time engaging your more introverted members? Here’s are some ideas that may spark your imagination.
Have I ever told you my hat story?
Do you like hats? Well, we wear these two hats every day, and the problem is when we take off one, we forget about the other.
What People Really Remember
People tend not to remember the value, facts, or what was said exactly—but they do remember how they felt as they decided to engage.
Are People Becoming Too Busy to Engage?
There’s a busyness epidemic, and it is impacting engagement.
We Always Have Permission
You can give yourself, your staff, and your volunteer leaders permission anytime, anywhere.
Great Communication Focuses On Experience
The engagement model has so many applications - including in communication!
Restaurants are Labs for Engagement
Our favorite restaurants can teach us about engagement.
Lessons In Engagement Are Everywhere
What Little League snack stands can teach us about engagement, value, and innovation.
The New Question You Want To Be Asking Yourself
We are constantly asking ourselves, “what do our members need?” Whenever we ask that question, we should be asking another question too.
Organizations Providing Positive Experiences Lead the Market
Being a CEO isn’t just fun for you and your members; it’s a strategy that boosts the bottom line.
Chief Experience Officers Out in the Wild
As we take on the new role of Chief Experience Officer, let’s see how others do it.